I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful "Quick Trip, Friendly Staff"Minusy: "Spacing of seating due to covid."Minusy: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"Minusy: "To arrive on time"Plusy: "Amazing leg room, free snack and drink, free wi-fi."Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"Plusy: "Organisation"Minusy: "Short flight but not quite comfortable seats."Plusy: "Friendly crew with a wide range of entertainment options"Minusy: "Smoother boarding. Was great once on board."Minusy: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."Minusy: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for hours to put in a claim for our suitcases. It was not a good experience."Plusy: "The crew was helpful with tips for Vienna"Plusy: "Landing was a disaster"Plusy: "There was nothing to like. Horible experience will never fligh with Austrian Air again"Minusy: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."Plusy: "Seats more comfortable."Minusy: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."Plusy: "There werecseats available at gate area to wabit for plane."Minusy: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."Minusy: "No place to put my feet. No foot room"Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."Plusy: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."Minusy: "Can’t like it if you missed it!!"Plusy: "The flight was short and got us there"Minusy: "This was not business service. The seats were uncomfortable, virtually no leg room."Plusy: "I liked that the plane eventually came..."Minusy: "That the plane was an hour late..."Plusy: "The whole flight was very nice"Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."Minusy: "Seat backs were rock solid without use of a personal pillow."Plusy: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"Minusy: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."Plusy: "Boarding/deplaning quick Left on time"Minusy: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"Plusy: "Flight"Minusy: "Not enough room in the seat"Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("Minusy: "Food part was missing."Minusy: "A poor choice of video/film/documentaries. Limited and uninteresting."Plusy: "Nothing"Minusy: "Everything"Plusy: "The rep was able to get me on Air France instead."Minusy: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."Plusy: "Speaking of friendly sky. Great!"Plusy: "Great experience, friendly crew!"Plusy: "I loved the music while boarding the plane. All staff members were very nice."Minusy: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"Minusy: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"Plusy: "Well, at least they didn't overbook it like the horror the connector to LAX was"Minusy: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."Plusy: "Drinks were included"Minusy: "No entertainment available not even to pay for. Wifi is overpriced"Plusy: "Everything was great!"Minusy: "There was nothing in specific that I didn't like!"Plusy: "just excellent!!!"Plusy: "They lost my baggage and nobody charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."Plusy: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."Plusy: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."Plusy: "that everything was in order - alles in ordnung, without much fuss."Minusy: "the passenegers - too much farting"Plusy: "The staff was very pleasant"Minusy: "Very crowded plane!"Obsługa miła i pomocna, jedzenie bardzo miła i pomocna, jedzenie bardzo keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not crew was outstanding. Very personal service. Highly "On time."Minusy: "Quality of all services are declining on Lufthansa."Plusy: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."Minusy: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."Minusy: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."Plusy: "Nothing"Minusy: "Everything."Minusy: "Improve quality of on board announcements."Minusy: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"Plusy: "Free entertainment, excellent food"Minusy: "Cabin was too warm; unable to adjust air at seats"Plusy: "Another exit seat and got upgraded to economy premium. Possibly one of the best flights I’ve ever taken."Minusy: "It was great"Plusy: "We landed safely. I like the A380."Minusy: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."Plusy: "Ogólnie ok"Minusy: "Boarding"Plusy: "Obsługa"Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"Plusy: "Załoga na poziomie"Minusy: "Wygodniejsze fotele"Plusy: "Dobre śniadanie i zaloga"Minusy: "wygodniejsze fotele"Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"Minusy: "Wygodniejsze fotele"Plusy: "Dobra i miła obsługa; niezłe jedzenie."Minusy: "Wygodniejsze fotele"Minusy: "Komfort siedzeń w klasie Premium Economy"Plusy: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."Minusy: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"Plusy: "On time, onwith excellent care by staff"Minusy: "The long walk on the airport for connecting flight"Plusy: "Clean new Airbus 380. Nice crew"Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."Plusy: "The food was excellent."Minusy: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."Minusy: "Flight was late due to inadequate staffing - one pilot was missing."Minusy: "We were unable to fly this trip."Plusy: "Timeliness of fligyts"Plusy: "Everything"Minusy: "Nothing"Plusy: "Very pleasant crew."Minusy: "No complaints"Plusy: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."Minusy: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."Plusy: "Arrived safely."Minusy: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."Minusy: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."Plusy: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."Minusy: "Opóźnienie lotu"Minusy: "I was waiting over 1 hr for my l"Plusy: "Efficient boarding"Minusy: "Flight map tracking did not work"Plusy: "Boarding was fast. Lots of bathrooms."Minusy: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"Plusy: "Obsługa i jedzenie"Minusy: "Nic"Plusy: "Food On time boarding In flight services"Minusy: "Long announcements"Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"Plusy: "Punktualność i obsługa stewardess"Plusy: "Punktualność punktualność obsługa stewardes"Minusy: "Źle działające monitory"Plusy: "Komfort lotu i bezpieczenstwo"Plusy: "Left in time, arrived too early"Minusy: "Boarding took a lot of time"Plusy: "Everything!!"Minusy: "Me starting to get sick!"Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLMWylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po el servicio a los dominicanosNice personnel on board, hours delay will ruin any day!I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lotNot the first time we have experienced defective entertainment system on this trip. It should be flight Will go again!Plusy: "Boarding was efficient and the crew were nice."Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."Plusy: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."Minusy: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."Plusy: "The plane ✈️ itself the attendants . The entertainment on board. Really great"Minusy: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."Plusy: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."Minusy: "I flew economy and all was good and appropriate to the level."Plusy: "Pleasant crew. Appropriate and efficiently served snack."Minusy: "Boarding and disembarkation were slow."Minusy: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."Minusy: "The KLM crew are always great serving and treating you. Well above many other airlines."Plusy: "Crew was great, very responsive and hospitable!"Minusy: "more lunch choices, especially choices without dairy products."Plusy: "The entertainment was amazing"Minusy: "The seats were a bit hard"Plusy: "Everything was smooth and effortless."Minusy: "Can’t think of anything."Plusy: "Crew was great and professional."Minusy: "Entertainment controls were outdated and confusing to operate. There were no charging ports."Plusy: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"Plusy: "Everything was good except for the entertainment consul for one of our seats."Minusy: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."Plusy: "My seat at the window was great and the staff really friendly and courteous!"Plusy: "Good comfortable seat with extra leg room. Pleasant crew."Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"Minusy: "Nothing to say"Plusy: "Arrived early!"Minusy: "Boarding seemed disorganized."Plusy: "Szeroki wybor"Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"Plusy: "Wybór bardzo szeroki"Minusy: "Nic nie jest dostępne w języku polskim"Minusy: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."Minusy: "Customer service"Minusy: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."Plusy: "Sandwich was incredibly tasty (although not much filling)"Minusy: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."Plusy: "Cabin crew were very professional."Minusy: "Aircraft returned to gate due to fault and was delayed for 45 min."Plusy: "The staff was very helpful and professional. Promp response to calling for attention."Minusy: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"Plusy: "Seats were comfortable"Minusy: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."Plusy: "The food and the punctuality"Minusy: "The technology in interteiment is not touch screen"Minusy: "KLM crews look unhappy with their work. Everything they do is a favor not duty."Plusy: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."Minusy: "The food was okay, not that great."Plusy: "Cabin Crew was awesome."Minusy: "Entertainment System was not working and no Non-veg food option in flight."Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"Plusy: "The plane was clean The crew was amazing, super nice and helpful"Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."Minusy: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."Plusy: "Timing & efficiency. Good food though only a sandwich."Minusy: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"Jak zaznaczyłam we wcześniejszej opinii , przez wasz błąd nie mogłam wejść na pokład samolotuW danych pasażera wpisano mi nazwę firmy , i nie było możliwości to poprawić , więc w ogóle nie wpuszczono mnie na pokład samolotu i bilet przepadł za prawie 2000 zł , , ale będę do was pisała skargę Zaznaczam ,że nie pierwszy raz kupuję bilet przez internet i nie pierwszy raz lęcę samolotem , Uważam ,że błąd ten leży po waszej stronie , prosiłam o wystawienie FV na firmę, a nie o wpisywanie danych firmy jako pasażera , Pasażerem była Urszula Kaczmarczyk, Wasz błąd drogo mnie kosztował , musiałam zakupić kolejny nowy bilet za 3340 zł , wydałam na bilet grubo ponad 5 tys do Szwecji z wyrazami szacunku Urszula KaczmarczykHas not happened yet, and the airline has offered no assistance in making it happen, other than waiting for 5 i nowoczesny lotu zabrakło napojów, stewardesy bywają samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe ściga o maski choć mam orzeczenie z sądu, że nie muszę nosić. To jest dopiero chore!Plusy: "Punktualność"Minusy: "Jest ok polecam"Plusy: "Punktualność"Minusy: "Jest ok polecam"Minusy: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."Plusy: "Bardzo miła obsługa i smaczna jagodzianka (dużo jagód)"Minusy: "Plane was delayed"Minusy: "Lot był opóźniony o godzinę, wiele osób nie zdążyli na swoje dalsze loty do Europy."Plusy: "Crew was ok"Minusy: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"Plusy: "sympatyczna załoga"Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"Plusy: "The crew was great, nice and helpful."Minusy: "The boarding process did not go smoothly."Minusy: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym tak nie ma co narzekać..."Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"Plusy: "Nic"Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i i żenada"Plusy: "było opóźnienie i nie podobało mi się to"Minusy: "punktualność"Minusy: "Samolot mały mało miejsca na nogi"Plusy: "wygodnie"Minusy: "punktualnosc"Minusy: "Wymienic beznadziejna obsluge przez nie uprzejmie stewardesy"Plusy: "Sitting by myself."Minusy: "Not being late by 4+ hours at my final destination and having to do one extra flight."Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"Plusy: "Przemiła obsługa dwoiła się i troiła żeby podróż upłynęła pasażerom w komfortowych warunkach. Pyszne jedzenie do wyboru na pokładzie. W czasie podróży bogaty wybór filmów, w tym kilka nowości."Minusy: "2 godziny opóźnienia na trasie trwającej 2 godziny."Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."Plusy: "Jak zwykle perfekcyjny pilotaż"Minusy: "Jedzie w opcji Menu Premium niesmaczne. Brak napojów podczas lotu, pomimo, że opcja Premium je przewiduje. Nie polecam dokupywania tej opcji - podanie „plaltykowego”, sztucznego jedzenie na porcelanie nie jest warte swojej ceny. Nawet herbata była ochydna. Ekran systemu rozrywki nie działał."Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."Minusy: "Lot jak zwykle opóźniony"Minusy: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."Plusy: "Nic"Minusy: "Opóźnienie"Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"Plusy: "Dużo miejsca na nogi"Minusy: "Bagaż zagubiony"Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."Plusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"Minusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."Minusy: "Spóźniony godzinę. Bilety kupiliśmy pół roku wcześniej, a w obie strony system usadził nas osobno!"Plusy: "Modern new plane, efficient plane crew"Minusy: "Chaotic boarding, seats have very little support, no food or entertainment"Minusy: "Food and not enough entertainment"Plusy: "Obsluga"Minusy: "Kolejne spoznirnie samolotu LOT"Plusy: "The last time I purchased a flight with them it was canceled. No previous notice . No solution . They wouldn't even answer the phone ."Plusy: "Puntualidad y amabilidad en la recepción de equipaje"Minusy: "Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística"Minusy: "Free water would be nice!"Plusy: "Very smooth flight with comfortable seats even for low fare customers"Minusy: "I got flagged for extra security, which lead to some extra confusing steps and extra stress. This was compounded by strange behaviors of the digital kiosk (probably related to the security screen), crowded airport, and language barriers."Minusy: "It takes a long time to get your luggage. Traveling with a child is really a challenge"Minusy: "Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again."Plusy: "Efficient boarding"Minusy: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."Minusy: "Forgot my special food No big deal"Plusy: "The crew was great, and the 787 is a great plane."Minusy: "Main problem was waiting nearly an hour on the tarmac after landing before reaching our gate."Plusy: "Nice airplane"Minusy: "Crew talking laughing loudly for a long time in galley and making excessive banging noice"Plusy: "Seats were fine in economy. Overall the flight was a breeze."Minusy: "WiFi on trans-Atlantic flights."Plusy: "Good movies and entertsinment"Minusy: "We were held on the plane post landing at MCO for an additional hour due to the customs lines being over capacity. Finding a way to mitigate holding passengers on a plane post a 10 hour flight would be optimal."Plusy: "Crew was wonderful."Minusy: "Freezing cold. Entertainment was limited. Airplane food is what it is."Plusy: "We landed in time."Minusy: "my group started boarding only minutes before scheduled departure time. Norwegian charges for everything including use of blankets and headphones and every drink, even water. This seemed extreme in an international flight that was 12 hours long."Plusy: "Nothing—DO NOT FLY NORWEGIAN AIR! The biggest issue is the boarding—disorganized, and you can stand in an hour + line even if you aren’t checking luggage. All their kiosks were down and they’re understaffed—in both Europe and the states. Staff is rude and unhelpful."Minusy: "Do not fly Norwegian air—it’s worth extra to be on another airline. Boarding is the worst. Both at JFK and the states, the line to check bags was over 1 1/2 hours long! In Madrid all the kiosks were down so you had to wait even if you didn’t check bags. No food or drinks! Bad entertainment!!"Plusy: "Everyone was nice and the flight was smooth and restrooms were clean."Minusy: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"Minusy: "The boarding staff at Oslo airport should not be the money maker for the company and not choose languages by face .. my one was pulled out because it was 1nch to tall the woman before me sane language nothing they charge me another fee"Minusy: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."Plusy: "Cena"Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."Plusy: "The premium seats were comfy even though not lay flat. The food was surprisingly good (salmon for dinner and meat/cheese spread for breakfast)."Minusy: "Service was a bit slow when you ordered off the menu from the TV screen. The movie options were pretty out of date and the selection was not as wide as you see on regular carriers. Also the plane was well kept but still showed signs of wear you would expect on a 60 year old 747 not on a newer 787."Plusy: "What I liked was the cleaness of the premium cabin on the Dreamliner was a plus. Seat 5A was roomy enough for a 5'4" female. The food that was included with my fare was good but I felt like a giant because the portions were packaged in these tiny little boxes and the plastic utensils where so small that it was hard to wrap your fingers around them to eat your food. The crew was attentive and the pilot spoke clearly when giving announcements which was a plus for me because I don't hear very well inside an airplane."Minusy: "What I didn't like was that when you requested Business Class when booking your flight and you had the option to choose Business Class and your boarding pass and receipt states, "Business Class" on it, you think you are GETTING Business Class. However, that wasn't the case. The seats in the Premium Cabin are NOT Business Class. The seats do not lay completely flat. They only reclined back to to about half way and when the passenger in front of you have their seat reclined back, you have to pull on their head rest in order to get out of your seat. But the seats did have a foot rest which reclined with your seat. So, it could have been worse. In my defense, I did not know that this airline markets itself as a premium low fare airline. Had I known, I either would have not booked the ticket and went to BA or would have less expectations."Plusy: "Love the airplane wow"Minusy: "In barcelona we where told we had to stay in line even do we are going by seaction and we could have been seating in the chair."Plusy: "Punktualność miła obsługa. Polecam."Plusy: "aisle seat; enough room to stretch legs"Minusy: "2 crew members only moderately engaged and polite (others fine); unprofessional--I interrupted a back rub one was giving another and caught the part of the conversation where one asked the other--"so you date both men and women?"; zero drinks or food were part of the price; to board, had to go down a huge flight of stairs, take a shuttle, then go up stairs to get on the plane. Since I've never had to do that before, I wasn't expecting it, and oversused an injured knee resulting in having to use a wheelchair the rest of the trip"Minusy: "the seats in business class did not become flat like in other very comfortable for sleeping."Plusy: "Great entertainment - new movies, tv shows"Minusy: "Boarding delayed, takeoff delayed with no compensation"Plusy: "The flight was on time"Minusy: "Flight was delayed over an hour due to technical problems, which they let us know about after having us line up for 40 mom. Then the entertainment system didn’t work. Nor did the WiFi. Food was horrible."Plusy: "The air quality in the plane was great."Minusy: "There wasn’t enough snack options offered for purchase."Minusy: "Two cancelled flights and one 4 hour delayed departure"Minusy: "due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around.."Plusy: "The crew was nice."Minusy: "I tried extending my trip the night before my flight but customer service kept saying their system was down and their site wasn't working properly. I bought a Flex ticket for the exact reason of being able to adjust my schedule if needed. I decided to try to extend my trip at the airport and had the same issue. It's very disappointing that I paid extra and had zero help from their team. The new flight date would have been the same price too. On the flight, I didn't get served the dinner since they couldn't find my Flex information but it somehow got corrected later. I had a decent experience with Norwegian Air a few years ago but this time it was a mess on all three flights. I wouldn't recommend."Minusy: "Everything was fine. Better than expected. This is my first time flying budget airline from US to Europe."Plusy: "Nothing."Minusy: "Took us 2 hours just to drop bags off and check in. Almost missed flight. The guy who was managing the check in staff was one of the most rude aggressive people I've ever met. Could not check in online prior to flight. Check in machines at airport don't work. Got to London and had to wait half an hour standing on the tarmac while they found a tunnel to take passengers off the flight. Worst flying experience I've had for years. Never again with this clown show."Minusy: "Great experience. I knew that they charge extra for literally everything, so I had my food, water, jacket. Plane was partially empty - great extra space. Highly recommend, but be aware of their strict policy to avoid unpleasant surprises."Plusy: "Cheap."Minusy: "Cheapness!"Plusy: "Nice crew and good clean plane."Plusy: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."Minusy: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"Plusy: "reasonable upgrade to business class"Minusy: "nothing"Plusy: "The crew was friendly, and very attentive."Minusy: "The flight boarded very slowly due to very inefficient check in process to just get into the gate area. There were about 15 people to check the weight of people's bags, and basically run security again (mostly standing around), while one person checked tickets and passports. This lead to the flight leaving an entire hour late. I ordered a meal for the flight, but was surprised that when I needed even just an additional glass of water (during the 12 hour flight) I was charged $3. If I had not ordered a meal, I would not have received even the one drink that I got. This was a 12 hour flight, and most people around me were not offered even water."Plusy: "Wszystko oky., jak Norwegiana."Minusy: "Nie podobalo mi się opóźnienie lotu."Plusy: "Nothing"Minusy: "I arrived one hour before the scheduled departure with and the gate attendants had disappeared. Nobody could help, nobody could direct me where to go or who to call, the person on he phone when I called Norwegian was unhelpful and rude and informed me that nobody that worked for Norwegian or associated was at a the airport and that if I wanted to change my flight I would have to do so within the next 10 minutes (from that moment but that there were no flights available that would get me there on time more my engagement 36 hours later) this was one of the worst airline experiences (and indeed any consumer experience) I have ever endured. I am planning to launch a very aggressive and hopefully damaging social campaign against Norwegian, APS (the incompetents that apparently are the contractors for Norwegian at he airport), and potentially Kayak for the role each group has played in this charade."Plusy: "Flight was good and crew was friendly. Good entertainment options."Minusy: "I didn't realize that with this class of ticket it is bare bones, meaning you don't even get a soda or anything, you have to order and pay through the computerized snack bar and then they deliver it to your seat. If you ask for a glass of water they will give it to you but they don't ask. Also they did not pick up any trash until the very end of the 8 hour flight. You get what you pay for! Overall it was okay for me but it was a bit surprising that with such a long flight they don't offer even a soft drink or coffee/tea!"Plusy: "The crew was great and the flight was comfortable."Minusy: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."Plusy: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"Minusy: "Read above."Plusy: "I always feel the plane itself is newer than other companies. The batcheooms seem bigger which is nice."Minusy: "I can never figure out if I am getting food or not. My ticket said light & tasty meal and when I tried searching for this on the Norwegian site all I could find is that I could purchase a meal on board or in advance. So of course I brought my own snacks on board and was surprised when the staff said they had prepared a meal for me. This really needs to be more clear. I'm tired of wasting money or food. I also had seen all of the movies already so I wish there was a bigger selection."